Returns and exchanges
I hand crafted every jewel with an emphasis on careful design and exacting finishes and hope you're delighted with your purchase. Just as you are a special customer, your order is a special one.
I usually accept a returned item within 7 days of it´s being received by you. I willprovide a refund to you on receipt of the goods only if they are in the same conditions and on the same packaging that I shipped them to you. I cannot accept returns for customs orders or specials.
All return shipping fees and postage costs are the responsibility of the customer.
I freely change sizes of rings if they would not fit after receiving. I also do small changes in design if the piece allows it.
I ship all packages by UPS. I cannot be held responsible for any customs delays or lost packages. So far I never had any incident of loss or serious delay in my years of delivering world wide.
Time frame: I usualy ask 1 or 2 weeks for delivery on all jewellery. If you need something very urgently please contact me.
Shipping cost: I offer a flat rate of 15 Eur all over Europe. For international orders please contact me.
All international buyers are responsible for any taxes, customs and duties that may be assessed by their government.
If you are not sure about your size,I recommend to pass by a local jeweller or goldsmith to find out, it use to be a free service. If you have any doubt contact me at emiliebliguetethicaljewellery.com